Last updated: 28 October 2026
This Privacy Policy explains how Proxima Bio-Tech Private Limited ("Proxima Bio-Tech", "we", "us" or "our") handles personal information through our website, enquiries and WhatsApp business communications.
1. Information we handle
We may collect your name, phone number, email address, business or delivery details, enquiries, order-related information, and messages or attachments that you send us. Our messaging systems may also process message identifiers, delivery or read status, timestamps, communication preferences and consent records.
Website and hosting systems may process technical information such as IP addresses and server logs for operation, troubleshooting and security.
2. How we use information
We use information to respond to enquiries, provide product information and customer support, communicate about orders, manage business relationships, maintain our services, prevent misuse and meet applicable obligations.
We use your contact details for promotional WhatsApp messages when you have given permission. You can reply STOP to stop promotional WhatsApp messages from us.
3. WhatsApp and service providers
Our website contact forms process the name, email address, phone number, subject and message that you choose to submit. Our WhatsApp communications use services provided by WhatsApp and Meta and may process contact details, message content, timestamps and delivery events needed to operate the communication service.
Website hosting, email, database and other authorised service providers may process information only for the services they provide to us. WhatsApp and Meta also process information under their own terms and privacy policies. We may disclose information when required by applicable law or necessary to respond to lawful requests and protect our rights or services.
4. Retention and security
We retain information for the purposes described here, including business records, customer support, consent management, security and applicable recordkeeping requirements. Retention depends on the type of record and the purpose for keeping it.
We use access controls and other safeguards designed to protect information, but no system or transmission can be guaranteed completely secure.
5. Your choices and requests
You may email us to request access, correction or deletion of information we hold about you. We may need to verify your identity before acting on a request. Some records may need to be retained for applicable obligations or the establishment, exercise or defence of claims.
See our Data Deletion Instructions for the request process. Deleting a chat on your device does not itself submit a deletion request to us.
6. Changes and contact
We may update this policy to reflect changes in our services or practices. The latest version will be published on this page with its update date.
Privacy contact: proximabiotech1@gmail.com
Company: Proxima Bio-Tech Private Limited
Address: C-302, Signature-2 Building, Sarkhej-Sanand Cross Road, Sarkhej, Ahmedabad, Gujarat 382210, India.